Shipping Policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below:

Order Processing

  • All orders are processed within 1-2 business weeks.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Customs & Duties (International Orders)

  • Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.

Shipping Address Accuracy

  • Please ensure all shipping details are correct at checkout.

  • We are not responsible for delays or lost items due to incorrect or incomplete addresses.

CANCELLATION, RETURN & EXCHANGE POLICY

No Cancellation

Once an order has been placed, it cannot be cancelled.

No Refunds or Exchanges

We do not accept returns or exchanges unless the item received is defective. If you receive a defective item, please contact us via email with details of the product and the issue.

Email: info@dmanteau.com

After receiving the returned item, our team will carefully inspect it and notify you within a reasonable time whether you qualify for a replacement or a refund due to the defect. If approved, the item will either be replaced or the payment will be refunded through the original method of payment.

Based on the above policy, any damaged or defective item must be reported within 24 hours of receiving the order.

To be eligible for a return, the item must be in the same condition as when it was received , unworn, unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required.

Damages and Issues

Please check your order immediately upon delivery. If the item is defective, damaged, or if you have received the wrong item, contact us right away so we can review the issue and resolve it promptly.

Alterations

We offer alteration services for orders within the UAE for a fee of 150 AED.

We are happy to serve you.

@dmanteau_designs